Shipping, Delivery & Return Policy

Last Updated: September 2026

At Graha Nest, we aim to provide a simple, reliable, and transparent shopping experience. Please read the following policy carefully before placing an order.

1. Free Shipping Across India

We offer FREE SHIPPING across India on eligible orders.

There are no standard shipping charges for eligible orders unless otherwise specifically mentioned at checkout or on the product page.

2. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation.

Orders placed on Sundays, public holidays, or during high-volume periods may require additional processing time.

Once an order has been processed or dispatched, cancellation or address modification may not always be possible.

3. Estimated Delivery Time

Orders are generally delivered within 3–7 business days after dispatch, depending on your location and courier service availability.

Delivery may occasionally take longer due to:

• Remote delivery locations
• Courier delays
• Weather conditions
• Public holidays
• High order volumes
• Operational or logistical disruptions
• Circumstances beyond our reasonable control

4. Order Tracking & WhatsApp Updates

Where available, customers may receive order confirmation, shipping, tracking, and delivery updates through WhatsApp, SMS, email, or other contact details provided while placing the order.

Tracking information will be shared once it becomes available from our courier or logistics partner.

Please ensure that the mobile number, WhatsApp number, email address, and other contact information provided with your order are correct.

5. Delivery Address & Delivery Attempts

Customers are responsible for providing a complete and accurate:

• Name
• Delivery address
• PIN code
• Mobile number

Our courier partner may contact you to complete the delivery.

If delivery cannot be completed due to an incorrect/incomplete address, an unavailable recipient, an unreachable phone number, or repeated failed delivery attempts, the shipment may be returned.

6. 7-Day Return / Replacement Policy

If you receive an eligible damaged, defective, incorrect, or incomplete product, please contact Graha Nest Customer Support within 7 days from the date of delivery.

Depending on the circumstances and after verification, an eligible claim may qualify for a replacement, return, or refund.

The product should be kept in its original condition along with its original packaging, accessories, manuals, tags, and other items received with the order, where applicable.

7. 360° Unboxing Video

For claims involving a damaged, defective, incorrect, or missing item, customers should provide a clear and continuous 360° unboxing video to help us verify the claim.

The video should clearly show:

• The unopened parcel from all sides
• Shipping label/order details on the package
• Opening of the package
• Complete contents of the package
• The product received
• Any visible damage, defect, incorrect item, or missing component being claimed

For easier verification, the video should preferably be recorded continuously without cuts, pauses, or editing, starting before the parcel is opened.

We may also request additional photographs or videos where reasonably necessary to review the claim.

8. Return Eligibility

A return/replacement request may be considered when:

• The product is damaged when delivered
• The product has a manufacturing defect
• You receive a different product from the one ordered
• Essential parts/accessories are missing
• The item is materially different from the product ordered

All requests are subject to verification.

9. Non-Returnable Situations

Returns/replacements may not be accepted where:

• The product has been damaged due to misuse or improper handling after delivery
• The product has been improperly installed or modified by the customer
• Parts, accessories, packaging, or other supplied components have been lost after delivery
• Damage is caused by normal wear and tear
• The return request is submitted after the applicable 7-day period

Change-of-mind returns are not accepted unless specifically stated otherwise on the relevant product page.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian law.

10. Refunds

If a return/refund request is approved, the customer will be informed about the next steps.

Where a product needs to be returned, the refund may be processed after the returned item has been received and inspected.

Approved prepaid-order refunds will generally be issued to the original payment method. Processing time after approval may vary depending on the bank or payment provider.

For COD orders, where applicable, the customer may be asked to provide appropriate details for processing an approved refund.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before the order is processed or dispatched. Once an order has been dispatched, cancellation may not be possible.

12. Delayed or Missing Orders

If your order is significantly delayed or tracking indicates an issue, please contact Graha Nest Customer Support with your order details.

We will assist you in checking the shipment status with the relevant courier/logistics partner.

13. Contact Us

For questions regarding shipping, delivery, returns, replacements, or refunds, please contact:

Graha Nest
Website: grahanest.in
Email: hellograhanest@gmail.com
WhatsApp:9447148807